Return and Refund Policy

Return and Refund Policy

Last updated: 15 July 2026

1. Return period

You may request a return within 14 calendar days after the order is marked delivered. Contact Customer Service before sending anything back. An unauthorized return may be delayed or refused where permitted by law.

2. Return conditions

Unless the product is defective, damaged or incorrect, it must be unused, unworn, unwashed and in resalable condition, with original packaging, labels, accessories, manuals and proof of purchase. You are responsible for securely packing the return.

3. Items that normally cannot be returned

• Personalized, engraved, made-to-order or customized products;
• Perishable products or products with a short shelf life;
• Sealed hygiene, beauty or intimate products after the seal has been opened;
• Digital content, downloadable products, gift cards or services already supplied;
• Clearance or final-sale items identified as non-returnable before purchase;
• Products damaged through misuse, accident, unauthorized repair or normal wear.

These exclusions do not apply where mandatory law gives you a right to return the item.

4. Damaged, defective or incorrect items

Contact Customer Service as soon as reasonably possible and preferably within 48 hours of delivery. Provide the order number and clear photos or video of the product, packaging and shipping label. If the claim is confirmed, we will offer an appropriate remedy such as replacement, repair, partial refund or full refund, and we will cover reasonable return shipping where required.

5. Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping and any applicable customs charges. Original shipping, express delivery and gift-wrapping charges are non-refundable unless required by law. We recommend using a trackable service; risk remains with the sender until the return reaches the designated return address.

6. Exchanges

Availability of exchanges depends on stock and destination. The fastest option may be to return the eligible item for a refund and place a new order. Any price difference and new shipping charge will be shown before the replacement order is confirmed.

7. Refund timing and method

After receiving and inspecting the return, we will notify you of the decision. Approved refunds are sent to the original payment method, normally within 5–10 business days after approval. Your bank or payment provider may need additional processing time. We do not issue a cash refund for a non-cash payment unless required by law.

8. Cancellations and failed delivery

You may request cancellation before shipment, but cancellation cannot be guaranteed once processing has started. If a parcel is refused, unclaimed, or returned because the address was incorrect, the refund may be reduced by outbound shipping, return shipping, customs charges and other direct costs, where permitted by law.

9. How to request a return

1. Contact Customer Service with your order number and reason for return.
2. Wait for return instructions and the approved return address.
3. Pack the item securely and include the requested order information.
4. Send the tracking number to Customer Service and retain the shipping receipt.

Do not send returns to an address shown on the original parcel unless Customer Service confirms that address.

10. Consumer rights

This policy is in addition to rights that cannot be excluded under applicable consumer law. Where this policy conflicts with a mandatory legal right, the mandatory right prevails.